Shipping policy

SHIPPING POLICY – HANGER TOWN INC.

1. Shipping Carrier

All orders are shipped through Purolator.  Purolator is our exclusive shipping partner due to their reliability, tracking accuracy, and strong performance across Canada. By placing an order, you agree to Purolator’s delivery standards and procedures.


2. Processing Times

Orders are processed Monday–Friday (excluding holidays).

  • Standard processing time: 1–3 business days

  • Large or palletized orders: 3–7 business days

  • Orders placed after 2:00 PM MST may be processed the next business day.

Processing time is separate from Purolator’s transit time.


3. Shipping Rates

Shipping rates are calculated at checkout based on:

  • Package weight

  • Dimensions

  • Destination

  • Purolator’s live rate API

Heavy or oversized items (including hanger assemblies, anchor drivers, and hardware kits) may incur additional shipping charges.


4. Transit Times (Purolator)

Purolator’s estimated delivery times:

  • Local (Calgary area): 1–2 business days

  • Regional (Alberta): 1–3 business days

  • National (Canada-wide): 2–7 business days

These are estimates only. Weather, remote locations, and carrier delays may affect delivery times.


5. Tracking Information

Once your order ships, you will receive a Purolator tracking number via email.

Tracking updates may take up to 24 hours to appear in Purolator’s system.

You can track your shipment at: https://www.purolator.com/en/shipping/tracking (purolator.com in Bing)


6. Delivery Attempts & Signature Requirements

Purolator may require a signature for certain shipments, including:

  • High‑value orders

  • Heavy or palletized shipments

  • Commercial deliveries

If no one is available at the delivery address, Purolator may:

  • Attempt delivery again

  • Redirect the package to a Purolator pickup location

  • Leave a delivery notice

It is the customer’s responsibility to retrieve the package before Purolator returns it to us.


7. Lost, Delayed, or Stolen Packages

Once an order is handed to Purolator, risk of loss transfers to the customer.

However, we will assist you in filing a Purolator investigation if:

  • The package is marked “Delivered” but not received

  • The package is delayed beyond reasonable transit time

  • The package is lost in transit

Purolator investigations typically take 5–10 business days.

Refunds or replacements are issued only after Purolator completes its investigation and confirms the shipment status.


8. Damaged Shipments

If your order arrives damaged:

  1. Take clear photos of the packaging and product

  2. Email us within 48 hours at sales@hangertown.com

  3. Keep all packaging materials until the claim is resolved

We will file a damage claim with Purolator and arrange a replacement or refund once the claim is approved.


9. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details.

Hanger Town Inc. is not responsible for:

  • Delays caused by incorrect addresses

  • Packages returned due to failed delivery attempts

  • Additional fees for reshipping returned packages

If a package is returned to us, we will contact you to arrange reshipment at your expense.


10. Shipping Restrictions

We currently ship only within Canada.

We do not ship to:

  • P.O. Boxes

  • International destinations

  • Freight forwarders

Large commercial orders may require palletized shipping and special arrangements.


11. Order Cancellation Before Shipment

If you need to cancel an order before it ships, contact us immediately at sales@hangertown.com.

Once Purolator has picked up the shipment, cancellations are no longer possible.


12. Contact Information

For shipping questions or support:

Hanger Town Inc. sales@hangertown.com Unit 3, 3600 19th Street NE Calgary, Alberta T2E 6V2